Terms of sale
T&Cs - INTRODUCTION
The cabeceo.fr website is published by Cabeceo SAS with a capital of 10 euros, whose registered office is in Paris (000) – 75116 Avenue Marceau, registered with the Paris RCS under number 71 799 104, number Intra-community VAT FR179-35 (hereinafter referred to as "Cabeceo" or "the Company").
The general conditions of sale detailed below apply to all orders placed with the company Cabeceo for all the items and services offered on the Cabeceo.fr site.
They are permanently accessible on the Site.
Cabeceo reserves the right to adapt or modify the present conditions at any time, the version of the general conditions of sale applicable to any transaction being the one appearing online on the site. www.cabeceo.fr at the time of ordering. Consequently, the fact of placing an order implies full acceptance, without reservation, of these conditions.
When registering the Customer's personal data, the latter must ensure the accuracy and completeness of the data he provides. In the event of an error in the wording of the recipient's contact details, Cabeceo cannot be held responsible for the impossibility of delivering the pair of shoes.
The products offered for sale are those described on the Site on the day of consultation of the site by the Internet user, within the limits of available stocks. Cabeceo takes the greatest care in the presentation and description of its products to best satisfy the Customer's information. However, it is possible that non-substantial errors may appear on the Site, which the Customer acknowledges and accepts.
In any event, in the event of non-compliance of the product delivered with respect to its description on the Site, the Customer may either exercise his right of withdrawal or implement Cabeceo's guarantee of compliance which will proceed, if necessary. applicable, either to the exchange or to the reimbursement of the price (in whole or in part) possibly invoiced.
Order taking on the Site is subject to compliance with the procedure put in place by Cabeceo, materialized by a succession of different steps that the Customer must follow to validate his order. Any order validated by the Customer constitutes a sales contract and acceptance of all the stipulations hereof.
A confirmation email summarizing the order (products, price, product availability, quantity, etc.) will be sent to the Customer by Cabeceo. To this end, the Customer formally accepts the use of electronic mail for confirmation by the Cabeceo Company of the content of his order. In any case, the invoices are available in the "my account" section.
IV- PRICE AND PAYMENT
Product prices are indicated in euros, all taxes included, excluding shipping costs. The total price of the order (all taxes and shipping costs included) is indicated in the basket.
All prices displayed are calculated including value added tax (VAT), which may be different depending on the billing country.
For export sales, prices are EXW ex Milan. For sales outside the European Union, customs clearance, payment of various duties or taxes are your responsibility.
Cabeceo reserves the right to modify its prices at any time but the products will be invoiced on the basis of the prices in force at the time of the ordering, subject to availability.
The products are payable in cash on the day of the actual order.
Payment for purchases is made via the secure Stripe platform. The Customer expressly acknowledges that the communication of his bank card number to Cabeceo constitutes authorization to debit his account up to the amount of the products ordered. The data recorded and kept by Cabeceo constitute proof of the order and of all past transactions. The recorded data constitutes proof of financial transactions.
We attach great importance to the delivery of our products. Deliveries are made from Monday to Friday.
Delivery is made to the delivery address indicated by the Customer, it being specified that this address must be the residence address of the Customer, of a natural person of his choice or of a legal person (delivery to his company ). Delivery cannot be made to hotels or PO boxes.
All Cabeceo shoes are made to order: they are therefore expressly made for the customer. Once your basket has been validated, the order is taken care of by Cabeceo who will send all the information necessary to make your shoes to its workshop in Italy.
The time required for Cabeceo to complete your order is set between 4 and 8 weeks.
In order for these deadlines to be respected, the Customer must ensure that they have communicated exact and complete information concerning the delivery address (such as: street, building, staircase number, access codes, names and / or intercom numbers, etc.).
If the product is in stock, delivery will be made within 48/72 hours from the validation of the order.
The times indicated are indicative times, corresponding to the average processing and delivery times. Cabeceo cannot be held responsible for the consequences due to a delay in delivery that is not its fault.
VI- REFUND AND RETURN
Return costs are the responsibility of Cabeceo in European Community and UK.
All Cabeceo shoes are expressly made to order for the customer. Nevertheless, within fourteen (14) days of receipt of his order, the Customer may request a refund of his order. Before returning the product concerned, the Customer must contact Customer Service via our form Contact, "Product Return" object. Cabeceo will send you your return label by email to stick on your package.
Cabeceo does not accept any return of product that appears to have been used or damaged.
Any returned product must have been protected and packaged in its original box and box and be accompanied by all the accessories present at the opening of the package such as: the dust bag and the transparent protective film placed on the 'front of the outsole. Otherwise, costs will be billed to the Customer.
In addition, the Customer undertakes to pay particular attention to the packaging of the product he is returning. If the returned Product has been damaged due to incorrect packaging, Cabeceo cannot be held responsible for this fact and reserves the right to refuse this return or to accept it but deducting the costs of handling and repair of the amount to be credited to him. Cabeceo particularly advises the Customer who returns a product from abroad, to take all the appropriate insurance to cover the possible loss or damage of the package. Indeed, the return of the product is done at the risk and peril of the customer.
After receipt of the returned products by him, and provided that the return conditions are met, Cabeceo will notify you by e-mail that the total or partial refund of the amount of his order is being processed. A refund is then made in the same way as the initial payment. Depending on their bank, the refund may take up to 10 (ten) working days following the confirmation sent by email.
If the Customer does not respect these return conditions, Cabeceo cannot reimburse the Products concerned.
VII- GUARANTEE AND RESPONSIBILITY
Cabeceo has, for all stages of access to the site, from the ordering process to the shipment of the package or subsequent services, only an obligation of means. Cabeceo cannot be held liable for any inconvenience or damage inherent in the use of the Internet network, in particular a break in service, an external intrusion or the presence of computer viruses, or any fact qualified as force majeure, in accordance with law and case law.
In the event of the occurrence of an event of force majeure, the party concerned must inform the other within fifteen (15) days of the occurrence of this event, by registered letter with acknowledgment of receipt. Expressly, are considered as force majeure or fortuitous event, in addition to those usually retained by the jurisprudence of French courts and tribunals, total or partial strikes, lock-outs, riots, boycotts or other industrial actions or disputes. commercial, civil disturbance, insurrection, war, bad weather, epidemic, blockage of means of transport or supply for any reason, earthquake, fire, storm, flood, water damage, governmental or legal restrictions, legal modifications or regulatory forms of marketing, computer failure, blocking of telecommunications, including wired or wireless telecommunications networks, and any other case beyond the control of the parties preventing the normal performance of the contractual relationship. All the obligations of the parties will be suspended for the duration of the force majeure event, without compensation. If the force majeure event continues for more than three (3) months, the contract concerned may be terminated automatically without compensation for either party.
In accordance with ordinance 2005-136 of February 17, 2005 of the Consumer Code / Civil Code, here are all the applicable texts reproduced
Art. L. 211-4. of the Consumer Code: The seller is required to deliver goods in accordance with the contract and is liable for any lack of conformity existing at the time of delivery. It also responds to any lack of conformity resulting from the packaging, assembly instructions or installation when this has been charged to it by the contract or has been carried out under its responsibility.
Art. L. 211-5. of the Consumer Code: To comply with the contract, the good must: 1 ° Be suitable for the use usually expected of a similar good and, where applicable: a) correspond to the description given by the seller and possess the qualities that the latter has presented to the Client in the form of a sample or model; b) present the qualities that a Client can legitimately expect in view of the public statements made by the seller, the producer or his representative, in particular in advertising or labeling. 2 ° Or have the characteristics defined by mutual agreement between the parties or be suitable for any special use sought by the Customer, brought to the attention of the seller and which the latter has accepted.
Art. L. 211-12. of the Consumer Code: The action resulting from the lack of conformity lapses two years after delivery of the goods.
Art. 1641 of the Civil Code: The seller is bound by the guarantee for the hidden defects of the item sold which make it unfit for the use for which it is intended, or which reduce this use so much that the Customer has not acquired it , or would have given a lower price, if he had known them.
Art. 1648 paragraph 1 of the Civil Code: The action resulting from latent defects must be brought by the purchaser within two years from the discovery of the defect.